ITIL® Intermediate CSI Certification Training at Simplilearn.com! ITIL Intermediate Continual Service Improvement (CSI) Certification is an intermediate level certification offered to professionals within the ITIL service management qualification program. The Continual Service Improvement Certificate is a free-standing qualification, but is also a key component of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
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